Terms & Conditions

1. General Terms & Conditions

This site is owned and operated by Goddiva Ltd. If you want to ask us anything about these terms and conditions or have any comments or complaints on or about our website, please contact our support team at Customer Support. All items purchased from Goddiva are subject to the Terms & Conditions. Please read through them carefully before placing your order. Please read our Privacy Statement regarding personal information provided by you. We may change these terms from time to time without notice to you, please check our website for any updates. Changes will apply to any subsequent orders received. Please note that once your order has been confirmed, we will not be able to make any changes.

2. Conditions Relating to Your Use of Goddiva.co.uk

Goddiva and its affiliates provide access to the Goddiva website and sell our products to you subject to the conditions set out on this page.
Access to Goddiva.co.uk
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmission will be error free. However, due to the nature of the Internet, this can not be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

3. License for website access

Goddiva.co.uk grants you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Goddiva.co.uk. This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robot, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sell display, post, transmit or otherwise exploited for any commercial purpose without our express written consent.

4. Description of products

Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and pieces of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy.

Displayed colours
We provide color images and thumbnails for reference only and make no claims that actual colour received will be exactly what you see. We have done our best to display as accurately as possible the colours of the products shown on this Web site. However, the colours you see on your computer monitor may vary from actual colours of our products. Computer Imaging technology is complex and colours you see will vary from computer to computer.

5. Orders

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. The technical steps required for creating the contract between yourself and Goddiva are as follows: You place the order for your products on the website by pressing the "Submit Order" button at the end of the checkout process.

You will be guided through the process of placing an order by a series of simple instructions on the website. We will send you an order acknowledgement email detailing the products you have ordered and likely dispatch date. Please check the details of your order and notify Goddiva immediately if there are any problems.
As your product is shipped from our warehouse we will send you a dispatch confirmation email. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with our conditions set out below. If you have not received a confirmation email your order has not been accepted by Goddiva. Non acceptance of an order may take place in the following circumstances:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • You are not meeting the eligibility to order criteria set out in the main conditions of use
 

6. Promotions

  • Only 1 promotion code can be used per order.
  • Promotion codes don't apply on Sale items.
  • Free items are subject to availablity.
  • We reserve the right to cancel or revoke the promotion without notification.
  • Terms and condition apply all rights reserved.
 

7. Goddiva Gift Vouchers

Goddiva reserves the right to amend the terms & conditions of the Gift Vouchers at any time and to take appropriate action, including the cancellation of the voucher if, at its discretion, it deems such action necessary. This does not affect your legal rights.
Payment by Gift Vouchers - Gift Vouchers may be used to purchase goods of a higher price than the amount on the gift card, on payment of the difference. Gift Vouchers must be used subject to website terms and conditions.
Gift Voucher Restrictions - Gift Vouchers cannot be exchanged for cash.
Gift Vouchers can only be refunded in accordance with your legal rights. A refund can only be processed if the voucher has not been applied to a sales order.
Items purchased with a Gift Vouchers cannot be returned for a refund, exchange only.
Gift Voucher Validity - Gift Vouchers are valid for a limited time and the voucher must be used by the date shown on the voucher - Normally 30 days. We are afraid we can't accept any responsibility for deleted gift vouchers from your E-mail. We will send your gift voucher as soon as payment has been cleared. We're afraid we can't be responsible for any delays with the E-mail system.

If you are the purchaser, please double check the delivery E-mail address you enter - it is your responsibility to do so Goddiva can't be held responsible if a gift voucher is used by someone other than your recipient if the E-mail address entered is incorrect. In addition, make sure that your recipient has received their gift voucher, as it is their responsibility to keep their voucher details safe in their E-mail.

From time to time, gift vouchers may get caught in spam filters, and it is up to the recipient to check these filters. We cannot take responsibility if a gift voucher cannot be delivered to the recipient's e-mail address because of spam filters, the capacity of the recipient's mailbox or any other factors outside of our control.

If you find that your gift voucher is not accepted at checkout, check the number you have entered and try again. If you continue to experience any further difficulties, contact our customer services team at Customer Support who will be able to assist you with any queries from Monday to Friday 9:00am to 4:00pm UK time (excluding Bank Holidays, Christmas Day, Boxing Day and New Years Day).

8. Goddiva Voucher Codes

Voucher Code – Voucher codes are offered to those who subscribe to our Newsletter. These voucher codes give the customer a discount which can be applied to a purchase.
Voucher Code Restrictions – Voucher codes cannot be used when purchasing items in our clearance sale. Voucher codes cannot be exchanged for cash.
Any issued voucher code can only be redeemed once, unless otherwise specified.
Voucher codes cannot be used in conjunction with any other discounts, promotions or offers.
Voucher Code Validity – Voucher codes are valid for a limited time. The discount must be used by the date shown on the offer or it will no longer be valid.

9. Preventing Online Fraud

If you are using a public or shared computer terminal, we strongly recommend that you do not select “Save My Credit Card Information”. You should only ever select this if your PC is used only by you.

Please be advised that any order that is flagged in our system as a high risk transaction will be temporarily held and additional information requested.
You will be asked to provide documents as proof of your identity and billing address i.e. utility bills, bank statement, drivers licence etc..

High risk transactions may include orders with:

  • High order value
  • Different billing and shipping address
  • Unconfirmed address details in Paypal transaction

Goods cannot be dispatched until the requested information is received either by fax or by email.

You will always be notified by email should your order be flagged up on our system to request the above.

10. Payments

Goddiva products are sold on a Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery.

11. Distance Selling Regulations

Under the UK Distance Selling Regulations, you have 14 days (from the day you receive your delivery) to cancel the contract for your order with us.
In this case we will issue you with a refund, however you will need to return the entire order at your cost if it has already been dispatched. In this case the goods must be in their original condition and will be inspected on their return.
If we do not receive the cancelled order back, we may arrange to have the goods collected at your cost.
If you decide to cancel your order with Goddiva you must left us know in writing, quoting your order number and reason for cancellation.

Please read our Returns Policy as well

12. Import Duty

If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that We have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.