• Truck FREE UK DELIVERY OVER £30 | INTERNATIONAL SHIPPING

Delivery & Returns

FREE
UK STANDARD DELIVERY*

On orders over £30 

Delivery within 5 working days


UK

NEXT DAY DELIVERY*
£5.00

Please note: Place all orders before 1pm

On a Friday, if order placed
*Before 1PM -Delivery Monday
*After 1PM -Delivery Tuesday

On a Thursday, if order placed
*Before 1PM -Delivery Friday
*After 1PM -Delivery Monday

Europe

EUROPE DELIVERY*
£7.99

Delivery within 3-7 working days
International

INTERNATIONAL DELIVERY* £10

Delivery within 3-10 working days

1. Where do you deliver to?

We can deliver anywhere in the UK, Northern Ireland and most international destinations.

2. How much is UK delivery?

You can choose between the following delivery options:

Standard UK Delivery - £0.00 (FREE on all orders over £30)
Provider: Royal Mail Tracked
Delivery Time: 2-5 working days

UK Next Day Delivery - £5.00
Provider: Interlink
Delivery Time: Next Day when placed before 1pm Mon-Thurs. Please note we don't currently offer a Saturday delivery service so any orders placed after 1pm on a Friday will be delivered on a Tuesday and if it is a Bank Holiday on Monday they will be delivered on Wednesday. For Friday delivery we advise to place an order before 1pm on Thursday for the order to arrive before the weekend.

*This service is not guaranteed for certain postcodes listed below, please check before placing your order. 
AB, BA17-19, BF, BL11, BT, DD1-11, DG1-16, EL1, FK, GE6-8, GY, HS1-9, HS3, IM, IV1-56, JE, KA1-30, KA27-28, KW1-17, KY1-99, PA1-87, PA20-99, PA41-77, PH17-99, PH1-50, PO29 43 49, TD1-15, TR21-25, ZE1-3, ZZ

3. How much is it to deliver outside of the UK?

Republic or Ireland & British Isles (Royal Mail International Post) We aim to deliver orders placed before 1pm
within 2 working days. Any orders placed
after 1pm on a Friday will be delivered on a Tuesday and
if it is a Bank Holiday on Monday they will
be delivered on Wednesday.
Up to 10 Kg £7.99
Europe (Royal Mail International Post) Approximately 3 - 7 days <0.1 - 5.00 Kg
5.00 - 10.00 Kg
10Kg- 12Kg
£7.99 - £27.03
£28.79 - £48.18
£49.94 - £58.75
Rest of the World (Royal Mail International Post) Approximately 1 - 14 days 0.1 - 5.00 Kg
5.00 -10.00 Kg
10Kg - 12Kg
£10 - £61.50
£66.50 - £126.50
£131.50 - £151.50
USA & Canada(FEDEX) Approximately 3-10 days 0.1 - 5.00 Kg
5.00 -10.00 Kg
£10 - £24.68
£26.38 - £41.88

Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our items may not be available for delivery to certain destinations outside the UK. Goddiva Ltd reserves the right to define what can and cannot be delivered to which destination.

All deliveries to USA and Canada are sent with FedEx (please select this option).
All other international deliveries are sent with Royal Mail International post.

Order tracking is not available for International Post deliveries. We ask you to await for a period of 21 days for your parcel to arrive.

 

4. How long will my order take to arrive?

A) For Items that are in stock

Standard UK Delivery (Royal Mail)

2-5 working days (delivered within the hours of 7am - 6pm)

UK Next Day Delivery (Interlink)
Next Day (delivered within the hours of 8am - 6pm) when placed before 1pm Mon-Thurs. Please note we don't currently offer a Saturday delivery service so any orders placed after 1pm on a Friday will be delivered on a Tuesday and if it is a Bank Holiday Monday they will be delivered on Wednesday.

Republic of Ireland & British Isles (Royal Mail International Post)
2-3 working days (delivered within the hours of 8am - 6pm)

Europe (Royal Mail International Post)
3 - 7 working days

USA & Canada (Fedex)
3-10 working days

Rest of the world (Royal Mail International Post)
1-14 working days

Please note: Order tracking is not available for International Post deliveries. We ask you to wait for a period of 21 days for your parcel to arrive.

All items must be signed for, please ensure that you or someone known by you is available to sign for the parcel. Should there be no one available to sign for your parcel it will be returned to the depot. A calling card will be left with instructions on how to arrange a re-delivery. If you require the parcel to be delivered to an alternate address an £8 re-consignment fee is applicable. Exchanges will be dispatched via Royal Mail recorded delivery (2-3 days).

If the order is not collected or delivered within 7 days, the parcel will be returned to Goddiva and an additional fee of £8 will be charged for the returned consignment.

 

B) For Items that are due soon ( PRE-ORDER ) 

we'll be offering items that we haven't released yet on  PRE-ORDER basis.

We aim to deliver pre-ordered products on the official launch date(as stated next to the respective products), provided that we have received and processed your payment although in some cases this may not be possible due to any unforseen situations.

Delivery charges may apply to all pre-orders unless otherwise stated.

UK Standard Delivery timelines ( within 5 working days) will apply from the moment the pre-ordered product is available to dispatch.

If your order has mix of items that are IN STOCK and PRE-ORDER then, You will be sent those items that we have stock readily availabe and the 'pre-ordered' item will be sent soon as we have it in stock. You will not be charged for delivery twice.

If after placing your order you decide you no longer want it or have or for any further inquiries please contact our customer care team by telephoning 0844 800 3042 or email:info@goddiva.co.uk

Not all items that go out of stock will be available for PRE-ORDER.


5. Delivery Addresses & Signing For Parcels

A signature will be required to acknowledge delivery has been made for Next Day Delivery and International Delivery. The signature of the person accepting the delivery at the address will be proof that you, or the person to whom the order is addressed, has received the delivery. Someone must be available to sign for the goods during normal working hours and this person should be known to you. We will not be responsible where the person signing for the goods is not the person who has placed the order or paid for the goods.

If no one is available to accept the delivery you will receive a card to advise that delivery has been attempted with details of how to arrange a re-delivery or to collect from a local depot if you prefer.

If you require the parcel to be delivered to an alternate address an £8 re-consignment fee is applicable. Exchanges will be dispatched via Royal Mail recorded delivery (2-3 days).

If the order is not collected or delivered within 7 days, the parcel will be returned to Goddiva and an additional fee of £8 will be charged for the returned consignment.

Please provide a phone number in your account details so you can be contacted if necessary.

You are responsible for checking the condition of the items delivered (wrong item or damaged) and must highlight any issue within 2 working days upon receipt of delivery by sending us an e-mail to our customer services at Customer Support.

Please ensure your delivery address is correct as discrepancies will result in a delay. Delays may occur if the courier cannot access your address or for unforseen circumstances such as adverse weather conditions.

Please note we cannot cancel an order or change a delivery address once the parcel has been dispatched.

6. What do I do if there is a problem with my delivery?

If your order hasn't arrived, you have received the wrong item or you have got other problems with your delivery, please check the following:

Where's My Item?
If you recently placed an order and you're wondering why you haven't received it yet, you should first check whether we've dispatched it to you:
Please Note: If you can't find the order in Your Account, it may be that you didn't place the order. Click "View Basket" at the top of any page and see if the items you wanted to order are still there. If they are, click the "Proceed to Checkout" button and place your order. If you can't find the order in Your Account or in your shopping basket, please check whether you have ordered using a different e-mail address, or the same e-mail address with a different password.

Not Yet Dispatched
This means your order hasn't yet entered the dispatch process. Please contact Goddiva Customer Services

7. What if I need to change my delivery address?

If you need to amend the delivery address after the order has been placed please contact customer services within 1 hour. After this point we cannot guarantee that the delivery address will be able to be changed as we cannot cancel an order or change a delivery address once the parcel has been dispatched.

 
Returns & Refunds