FAQ

1 - Goddiva.co.uk is an online boutique. However, we are able to process orders, should you prefer to do so, over the telephone, call us on 0844 800 3042

Using the site is easy – search for your product, select your colour, size and quantity where applicable then click on the "Add to Cart" button – these item(s) will be added to your Shopping Bag. You can carry on shopping on our site and add other items to your shopping bag until you are ready to checkout. When you are done shopping and are ready to complete your purchase, click on the "Checkout" button. If this is your first time shopping with Goddiva you will be asked to register an account. If you are registered with Goddiva, simply sign-in using your username and password.

When viewing the contents of your cart, you may also delete an item by clicking the "Delete Item" button or adjust the size and colour by clicking the "Edit Option" button.

We process all our payments through Barclays Bank on a secure server. We do not store your credit card details for added security. Once your order is processed, we will send you an order confirmation via email.

2 - You are only required to register with Goddiva if you are making a purchase. You can access your account at any time by using your login details, username and password. Only you will have access to this information.

Please note that signing up for a newsletter does not create a customer account. In order to create an account with us, follow the guidelines in FAQ: How do I register?

3 - Simply click on "My Account" link at the top of the homepage. Complete all the required fields. If you have never purchased from us before, you must register with us to place an order. If you already have items in your cart and are ready to complete your order, click on the "Checkout" button, part of the checkout process is to login to your current account or create a new account if you do not have an account with us.

4 - Click on "My Account" where you can click on the "Recover password" link. Provide us with your registered email address and we will email your password to you. Please note that passwords are case sensitive.

5 - Yes you can. Log into your account by clicking the "My Account" link and select the "Modify Profile" option. You can then enter your new password and click "Submit". Your new password will be active.

6 - Log into your account and select the "Modify Profile" link you will be able to edit your e-mail address, password, e-mail subscriptions and add additional delivery addresses. Once you have made the necessary changes to your account, click "Submit" we will save your new settings.

7 - Stock can be in two states on our website, available and pre-order.

Available means we dispatch your order immediately upon completion of your order. Pre-Order means that you pay for the order today, but we will only be able to ship your order once we receive stock. We ask that you allow approximately twenty-one days for delivery. We do give an expected delivery date, but please allow two weeks after this expected date.

All pre-ordered items are clearly marked on the website.

8 - We occasionally offer high-demand items on a pre-order basis so that customers could secure one or more of these items before we actually have the item in stock. This means you pay for this item before it becomes available. Your payment will secure your order and we dispatch your items to you as soon as we receive stock.

9 - Yes! You can find it here. We designed the chart to help you choose your correct size, but because sizing and design may vary for different styles, we recommend you use the information as a guideline only. Goddiva will also provide dress specific descriptions for every product. If you are between sizes or are unsure which size to purchase and would like further assistance, please do not hesitate to contact us.

10 - Please check our Delivery Charges page for information.

11 - Yes! Please check our Delivery Charges page for information.

12 - If we shipped your order we cannot cancel it for you, once you receive the item, please send it back to us in its original condition and we will refund your purchase.

13 - Please check SHIPPING & RETURNS section on our Terms and Conditions page for more information.

14 - Upon return of the garment in its original condition we will refund the purchase price via the initial payment method (card, cheque etc) less the initial carriage charge. 

• Please allow 7 working days from receipt of a return for us to process a refund.
• Once a refund is processed you will receive an email confirming this (the email will be sent to the same email address as your Order Confirmation email).
• After receiving the return confirmation email, please allow a further 10-15 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside of our control. (N.B Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will send a cheque to your billing address within 2 Working Days).

15 - If you have more questions please click here to contact customer service.

If you don’t have access to internet or prefer to place an order over the phone please call our Customer Service on 0844 800 3042 between 9.30 am and 5.00 pm (GMT) Monday to Friday.