Hi,
Apologies for the inconvenience caused. The creases are not a production fault. Our dresses are all folded and packed for dispatch this will happen with satin material, the fold lines will show on the material until they have been steamed. All our styles are steamed for photoshoots in house, they do not need to be professionally dry cleaned.
Regarding, dropping sequins and thread pulls, Goddiva can offer a (20%-30% depends on fault) discount/refund on this style if you wish to keep/repair the dress this does make the style non-refundable in the future. Alternatively we can offer a full refund/replacement if you do wish to return the dress back to us.
