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Goddiva Mesh & Lace Maxi With Scalloped Hem - Navy Simply beautiful
I really love this necklace but gold isn’t for me but it’s so beautiful and well made
Dress fitted beautifully and very well made
We deliver across the UK, Europe, and the Rest of the world
| SERVICE | TIME FRAME | PRICE |
| Free worldwide delivery on orders over £95! | 3-5 Business days | £0.00 |
| Standard Delivery (under £95) | 2-4 Business days | £2.99 |
| Next Business Day before 12pm (Mon-Thurs) | 1-2 Business days | £4.50 |
Our next-day service is applicable to orders made before 12pm from Monday to Thursday. If an order is placed before 12pm on Friday, it will be processed on the same day and delivered on Monday. For orders placed after 12pm on Friday, processing and dispatch will occur on Monday, with delivery scheduled for Tuesday!
| UK | |
|---|---|
| POSTCODE | Next Business Day |
| BT | Not available |
| GY | Not available |
| JE | Not available |
| AB | Not available |
| HS | Not available |
| IV | Not available |
| KA | Not available |
| KW | Not available |
| PA | Not available |
| PH | Not available |
| TR | Not available |
| ZE | Not available |
| IM | Not available |
| TD | Not available |
| PO | Not available |
European delivery time frames
| SERVICE | TIME FRAME | PRICE |
| Free worldwide delivery on orders over £95! | 5-7 Business days | £0.00 |
| International standard delivery (Orders under £95) | 5-7 Business days | £9.90 |
| Ireland Shipping (Orders under £95) | 3-5 Business days | £6.99 |
| European Express | 1-2 Business days | £35.00 |
International delivery time frames
| SERVICE | TIME FRAME | PRICE |
| Free worldwide delivery on orders over £95! | 7-10 Business days | £0.00 |
| International standard delivery (Orders under £95) | 7-14 Business days | £9.90 |
| Worldwide Express | 1-3 Business days | £45.00 |
| LOCATION | PRICE |
|---|---|
| USA & Canada | VAT and Duties included |
| Europe | VAT and Duties included |
| UAE & Saudi Arabia | VAT and Duties included |
| All other locations | Additional customs & taxes may be applied by your local courier* |
*Customs charges are determined by the carrier and local regulations. Customers are responsible for all applicable customs charges, which are not covered by Goddiva. For accurate details, we recommend contacting your local customs office to avoid any unexpected delivery fees.
If you haven’t received your order confirmation, your order hasn’t arrived, you’ve received the wrong item or you have any other issues regarding your order, do not fear! We are here to help.
Drop our customer service team an email at info@goddiva.co.uk with your order details and our team will get back to you ASAP to help with your query.
Support is also available across our social media platforms
Please drop our customer service team an email at info@goddiva.co.uk with your order details and pictures of the fault/error within 48 hours of receiving your faulty and or incorrect item(s).
A member of our customer care team will help you arrange either a repair, replacement or refund for you.
When we ship your order we will send you an email with your unique tracking details. You can track your UK orders by going to Royal Mail or DPD track & trace page and entering the tracking number provided. For international orders please follow tracking here
If your parcel is missing on delivery and/or is stuck in transit, please contact our CS team info@goddiva.co.uk Please include your order details and your tracking information so our team can help resolve this query in a timely manner.
Our customer care team will investigate this matter with the courier company involved. In the meantime, please follow your unique tracking number located in your shipping email. Please check with your neighbours or any safe space location on/around your property.
At Goddiva, we appreciate that customers may change their mind or a style does not suit them as they want. If you receive an item(s) that you are unsatisfied with, whether it be the colour, shape or length, we will offer you an exchange or your money back. Our full return period is 28 days! We offer free returns for UK customers, international customers must pay to return their orders
- Maxi dress too long? We can adjust it for you free of charge! Check out our made-to-measure page for more information.
Should you wish to return your item(s), the following conditions must apply.
To create a return please search your order ID, email address and/or the last 4 digits of your mobile phone number to bring up your order details
https://goddiva.co.uk/pages/returns
You will then be redirected to our returns portal via Royal Mail to create & print off your label(s) or download your QR code sent by email from Royal Mail
https://www.royalmail.com/track-my-return/create/2583
* You will need to generate a separate label per BRAND being returned
How do I return my parcel
Repack your return(s) in a waterproof non-see-through packaging.
Please include the order note inside each parcel. If this has been misplaced, no problem! A note with the following details will also be accepted:
- order number (can be found on your confirmation email)
- reason for return (style/size)
- whether a refund of exchange is required
Pop your Royal Mail label on the outside of your parcel and drop off at your local post office.
Or present your QR code to the post office and they will provide you with a prepaid label.
* We recommend obtaining a postage receipt from the post office for your reference
International Returns
International return postage is the responsibility of the customers, we do advise to use a tracked service.
Please send your returns back to the following address, please include your order number within the package.
RETURNS via DEBENHAMS
Simply generate a prepaid returns label via the link below:
https://www.royalmail.com/track-my-return/create/2583
Please make sure to include the returns note inside the parcel, if this has been misplaced simply a note with the following details will also be accepted!
- order number
- reason for return
- whether a refund of exchange is required
Certain items are non- refundable. We reserve the right to refuse refunds/exchanges on items if the product is not returned to us in a resalable condition. When trying on items of clothing, please ensure that you are not wearing perfume or deodorant, as we are unable to accept an item where there is evidence that the item has been worn or damaged, or if there is a mark or ascent on it.
Refunds will NOT be granted on the following criteria, and the item(s) will be sent back to you at our own cost:
If you are refunding an item because of an error on our part i.e. because it is damaged or there is a defect then we will issue a full refund providing the item is sent back to us within 28 days of delivery.
All returns are thoroughly checked by our Quality Control Team.
When returning an item, we will refund you the cost of the item. We will not refund the cost of delivery (if paid)
Delivery charges will only be refunded if the goods are delivered faulty or incorrect.
Please note, we are unable to refund return postage costs of items sent back to us by an alternative returns method
The full return period is 28 days for you to inform us and start the return process via our website.
If you are returning an item back to us using one of our free returns labels, please allow 8 working days for the item(s) to reach us. It takes 7-14 working days for your return to be processed by our quality checking team. If the items(s) are deemed resalable, then a refund will be issued to you. Please note, during the festive season and busier periods, the refund process may take longer than expected.
once a refund is issued, it can take various times to reflect into your account, please see the following;
Refunds and exchanges can take up to 7-14 working days from the date received back. Once processed you will receive a refund confirmation/exchange confirmation email.
If you are worried about your return taking slightly longer than expected you can message our customer care team at info@goddiva.co.uk with your order details and a member of our team will investigate your refund for you.
Please be aware that it can take up to 14 working days for the refunded amount to reach your bank account. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined, the card was lost or stolen or has expired) You will need to contact your card/account provider.
If the 14 working day period has elapsed and you still haven't received your refund please contact our customer care team by info@goddiva.co.uk
UK customers will be able to keep a track of their Royal Mail return using the link below
https://www.royalmail.com/track-your-item
The return tracking number can be found on the returns label (underneath the barcode) or on the post office postage receipt
International customers should use a tracked service by a courier of their choice to keep an eye on the progress of their return parcel(s)