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Returns & Refunds

Our refunds policy does not affect your statutory rights. Should you wish to return an item/s, please ensure you return it in its original condition, within 14 days of receipt. Once we have received your returned item/s it will be refunded or exchanged for a different size or colour as requested on the delivery note.

Always include the Delivery Note with your return items stating your exchange or refund request. Please note that we cannot exchange or refund your items without the Delivery Note. Should this be misplaced, please include a note in the package with your full name, address and order number and a reason for not including the delivery note. Exchange or refund requests may be delayed if the paperwork is not received with the returned items.

Refusal of Refund or Exchange Requests

Certain items are non-refundable. We reserve the right to refuse refunds on items if the product is in such a condition that the item needs to be reduced in price for resale. Should your exchange request item not be available, you will be refunded. Certain items are non-refundable. When trying on items of clothing, please ensure that you are not wearing perfume or deodorant, as we are unable to accept an item where there is evidence that the item has been worn or damaged or if it has a mark or scent on it.

Refunds will not be granted on the following criteria, and the item/s will be sent back to you:
  • Marked clothing i.e. make up
  • Item has been worn and smells of perfume, deodorant, body odour
  • Tags are not intact
  • Item has not been returned to us within our 14 day Return Policy (you may be offered an exchange)
  • Items purchased in our clearance section.  All clearance items are non refundable or exchangeable.

When returning your items, please remember the following:

  • We recommend returning the goods by registered/insured post
  • Returns should be made in the original, undamaged packaging
  • We are not liable for the postage fee for the return of goods
  • We will not be liable for any loss or damage incurred whilst returns are held by third parties
  • Refunds will be made once the items are received by us and a confirmation e-mail will be sent to you
  • Your refund will be credited to the same card with which you made your original payment
  • Refunds can take 7-14 working days to reflect in your account
  • Should you wish to exchange your item/s for a different size or colour, please be sure to indicate so on the delivery note.

How Refunds Are Calculated

If you are returning an item because of an error on our part or because it is damaged or defective, we will compensate you for the delivery charges incurred in returning the item to us. 

All returned items are thoroughly checked by our Quality Control Team.

When you are returning an item within 14 days from your purchase, we will refund only the cost of the item.  We will not refund the cost of delivery charge.

Damaged Items

Damages must be notified to us within 2 days of receipt by e-mail, quoting your order number, name and address, description of the product and the reason for return, and whether you require a refund or a replacement. We will then advise you on how to proceed with the return.