Returns & Refunds
Our refunds policy does not affect your statutory rights. Should you
wish to return an item/s, please ensure you return it in its original
condition, within 14 days of receipt. Once we have received your
returned item/s it will be refunded or exchanged for a different size
or colour as requested on the delivery note.
Always include the Delivery Note with your return items stating your
exchange or refund request. Please note that we cannot exchange or
refund your items without the Delivery Note. Should this be misplaced,
please include a note in the package with your full name, address and
order number and a reason for not including the delivery note. Exchange
or refund requests may be delayed if the paperwork is not received with
the returned items.
Refusal of Refund or Exchange Requests
Certain items are non-refundable. We reserve the right to refuse
refunds on items if the product is in such a condition that the item
needs to be reduced in price for resale. Should your exchange request
item not be available, you will be refunded. Certain items are
non-refundable. When trying on items of clothing, please ensure that
you are not wearing perfume or deodorant, as we are unable to accept an
item where there is evidence that the item has been worn or damaged or
if it has a mark or scent on it.
Refunds will not be granted on the following criteria, and
the item/s will be sent back to you:
- Marked clothing i.e. make up
- Item has been worn and smells of perfume, deodorant, body
odour
- Tags are not intact
- Item has not been returned to us within our 14 day Return
Policy (you may be offered an exchange)
- Items purchased in our clearance section. All
clearance items are non refundable or exchangeable.
When returning your items, please remember the following:
- We recommend returning the goods by registered/insured post
- Returns should be made in the original, undamaged packaging
- We are not liable for the postage fee for the return of
goods
- We will not be liable for any loss or damage incurred
whilst returns are held by third parties
- Refunds will be made once the items are received by us and
a confirmation e-mail will be sent to you
- Your refund will be credited to the same card with which
you made your original payment
- Refunds can take 7-14 working days to reflect in your
account
- Should you wish to exchange your item/s for a different
size or colour, please be sure to indicate so on the delivery note.
How Refunds Are Calculated
If you are returning an item because of an error on our part or because
it is damaged or defective, we will compensate you for the delivery
charges incurred in returning the item to us.
All returned items are thoroughly checked by our Quality Control Team.
When you are returning an item within 14 days from your purchase, we
will refund only the cost of the item. We will not refund the
cost of delivery charge.
Damaged Items
Damages must be notified to us within 2 days of receipt by e-mail,
quoting your order number, name and address, description of the product
and the reason for return, and whether you require a refund or a
replacement. We will then advise you on how to proceed with the
return.
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