Privacy Statement
Goddiva Ltd utilise the latest in Secure Server Technology to ensure
that all personal and transactional information is protected to the
highest standards. Goddiva.co.uk knows that you care how information
about you is used and shared and we appreciate your trust in us to do
that carefully and sensibly. This notice describes the privacy policy
of Goddiva.co.uk. By visiting Goddiva.co.uk, you are accepting and
consenting to the practices described in this policy Notice.
Your Account
If you use the website, you are responsible for maintaining the
confidentiality of your account and password and for restricting access
to your computer to prevent unauthorised access to your account. You
agree to accept responsibility for all activities that occur under your
account or password. You should take all necessary steps to
ensure that the password is kept confidential and secure and should
inform us immediately if you have any reason to believe that your
password has become known to anyone else, or if the password is being,
or is likely to be, used in an unauthorised manner. Please ensure that
the details you provide us with are correct and complete and inform us
immediately of any changes to the information that you provided when
registering. You can access and update much of the information you
provided us with in the Your Account (link to the My Account)
area of the website. Goddiva Ltd reserves the right to refuse access to
the website, terminate accounts, remove or edit content or cancel
orders at our discretion. If we cancel an order, it will be without
charge to you.
Data Protection
Goddiva Ltd is registered data controller under the Data Protection Act
1998. We never make your personal information available to other
companies for marketing purposes other than for the marketing of
Goddiva products and services.
Information that Goddiva collects
When you access and use the Goddiva website, we (or third parties
acting on our behalf) may collect certain information from or about
you.
This includes personal information you provide when you register an
account, send questions or make purchases through the website (for
example, your name, address, telephone number, e-mail address and
payment details) and browsing information about your use of the Goddiva
website (such as information about your browser type, the pages of the
website that you view, the advertisements you click on, and the search
terms that you enter on our website).
We use the personal information and/or browsing information we collect
to maintain your registered account, improve this website and serve
advertisement on it, process any orders that you place with us, respond
to any questions that you raise for research purposes and to contact
you (including by e-mail) about Goddiva products and services that we
think may interest you.
Please note that we (or third parties acting on our behalf) may use
cookies to collect some of this information. Further
information about cookies, including how to refuse them, is set out in
the "Cookies" section below.
Cookies
When you visit this website we may use cookies to collect certain
browsing information about your use of the Goddiva website (Goddiva
cookies). Cookies are small data files which are stored by
your browser on your computer's hard drive, and details of the browsing
information that Goddiva collects are described above. Goddiva
has relationships with carefully selected and monitored suppliers to
assist in the delivery of high quality website. Both Goddiva
and supplier cookies do not store any personal information relating to
you or your credit cards.
Browser Compatibility
To provide you with the most fulfilling and up to date online
experience, this website has been optimised for use with the most
popular browsers – Firefox, Internet Explorer (version 6 and above) and
Netscape 6.
Indemnity
You agree fully to identify, defend and hold us, and our Directors,
Managers Employees, Agents and Suppliers harmless immediately on
demand, from and against all claims, liability, damages, losses, costs
and expenses, including reasonable legal fees, arising out of any
breach of the Conditions by you or any other liabilities arising out of
your use of this website, or the use by any other person accessing the
website using your shopping account and / or your Personal Information.
Personal Information
We will treat all your Personal Information as confidential (although
we reserve the right to disclose this information in the circumstances
set out below). We will keep it on a secure server and we
will fully comply with all applicable UK Data Protection and consumer
legislation from time to time in place. When you shop on this Website,
we will ask you to input and will collect Personal Information from you
such as your name, e-mail address, billing address, delivery address,
telephone number, product selections, credit card or other payment
information and a password. Your personal information which you are
required to provide when you register as a customer is true, accurate,
current and complete in all respects; and you will notify us
immediately of any changes to the Personal Information by contacting us
at Customer Support (link). You agree not to impersonate any other
person or entity or to use a false name or a name that you are not
authorised to use.We may also collect, and our third party providers of
advertisements and content may collect, information about where you are
on the internet (eg the URL you came from, IP address, domain types
like .co.uk and .com), your browser type, the country and telephone
area code where your computer is located, the pages of our website that
were viewed during your visit, the advertisements you clicked on, and
any search terms that you entered on our website ("User Information").
We may collect this information even if you do not register with us.
You should be aware that this site is being monitored and may capture
information about your visit that will help us improve the quality of
our service. We confirm that any Personal Information which you provide
to us (or which is available on public registers) and any User
Information from which we can identify you, is held in accordance with
the registration we have with the Data Commissioner's Office. We use
your information only for the following purposes:
Processing your order
For statistical purposes to improve this website and its services to
you.
To serve website content to you.
To administer this website
If you consent, to notify you of products or special offers that may be
of interest to you. You agree that you do not object to us contacting
you for any of the above purposes whether by telephone, e-mail or in
writing and you confirm that you do not and will not consider any of
the above as being a breach of any of your rights under the Privacy and
Electronic Communications (EC Directive) Regulations 2003. When you
create a shopping account while ordering online you will be given the
option to receive information from Goddiva.co.uk by post, e-mail or
telephone, about products, promotions or special offers which we feel
may be of interest to you. In the event that you do not wish to be
contacted for such purposes please contact us at Customer Support
(link). This e-mail address is being protected from spam bots, you need
JavaScript enabled to view it
Your Personal Information may be disclosed to other reputable third
parties who will help process your order. Goddiva.co.uk requires all
such third parties to treat your personal information as fully
confidential and to fully comply with all applicable UK Data Protection
and consumer legislation.
You should be aware that if we are requested by the police or any other
regulatory or government authority investigating suspected illegal
activities to provide your Personal Information and /or User
Information we are entitled do so. Questions regarding this Policy
should be directed to us at the address below:
To Prevent Online Fraud
If you are using a public or shared computer terminal, we strongly
recommend that you do not select “Save My Credit Card Information”. You
should only ever select this if your PC is used only by you.
Please be
advised that any order that is flagged in our system as a high risk transaction will be temporarily held and additional information requested.
You will be asked to provide documents as proof of your identity and billing address i.e. utility bills, bank statement, drivers licence etc..
High risk transactions may include orders with:
- High order value
- Different billing and shipping address
- Unconfirmed address details in Paypal transaction
Goods cannot be dispatched until
the requested information is received either by fax or by email.
You
will always be notified by email should your order be flagged up on our
system to request the above.
Termination
Goddiva may at any time terminate or suspend any part of the service
without notice to you.
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